High Flight Heroes Policy

1. Information We Collect

 

We collect personal information that you voluntarily provide to us when making a donation, subscribing to our communications, or interacting with our website. This information may include:

• Personal Identification Information: Name, address, phone number, and email address.

• Payment Information: Credit card or other payment details, which are processed securely through our third-party payment processors.

• Donation History: Information on past donations to help us manage donor records and provide tax receipts.

 

2. How We Use Your Information

 

The personal information we collect is used solely for purposes related to our nonprofit’s mission. Specifically, we may use your information to:

• Process and acknowledge donations.

• Send tax receipts and confirmations.

• Communicate with you about our programs, events, and other activities.

• Provide updates on how your support impacts our mission.

• Ensure compliance with legal requirements and reporting.

 

3. Information Sharing and Disclosure

 

We respect your privacy and do not sell, trade, or share personal information with third parties. However, we may disclose your information to:

• Third-Party Service Providers: Trusted partners who assist us with payment processing, website hosting, and communications, and are contractually obligated to protect your information.

• Legal Compliance: When required by law, court order, or regulatory authorities, or if we believe disclosure is necessary to protect the rights, property, or safety of High Flight Heroes or others.

 

4. Security of Your Information

 

We use industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our payment processing partners comply with PCI-DSS standards to ensure your payment information is handled securely.

 

5. Your Rights and Choices

 

You have the right to:

• Access Your Information: Request a copy of the personal information we have about you.

• Update Your Information: Correct or update your personal details as needed.

• Opt-Out: Opt-out of receiving communications from us by following the unsubscribe link in any email or contacting us directly.

• Delete Your Information: Request deletion of your personal information, where applicable by law, by contacting us.

 

6. Cookies and Tracking

 

Our website may use cookies or similar technologies to improve user experience and analyze site traffic. You can manage your cookie preferences through your browser settings. However, some features of our website may not function properly without cookies.

 

7. Children’s Privacy

 

Our services are not directed to children under 13, and we do not knowingly collect information from children under this age. If you believe we may have inadvertently collected information from a child under 13, please contact us so we can take steps to delete it.

 

8. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

 

9. Contact Us

 

If you have any questions about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us.

1. Donations

 

No Refunds on Donations

• Donations to High Flight Heroes are non-refundable. Once a donation is received, it is considered a charitable gift, and we do not offer refunds. Your contribution supports our mission and helps fund our programs and services.

• If a donation was made in error or you have concerns about a transaction, please contact us within 30 days of the donation date, and we will review your request on a case-by-case basis. We strive to address any concerns promptly, but refunds are granted solely at our discretion.

 

2. Recurring Donations

 

Cancellation of Recurring Donations

• Donors may choose to set up recurring donations to support our ongoing work. If you wish to cancel or modify your recurring donation, please contact us at least five (5) business days before the next scheduled donation date.

• To cancel a recurring donation, please email us at team@highflightheroes.com with your request.

 

3. Event Registrations and Sponsorships

 

If you have registered for a paid event or made a sponsorship contribution, cancellation policies for these specific situations may vary and will be provided at the time of registration. Please review event-specific details or contact us with questions regarding cancellations for specific events.

 

4. Merchandise Returns and Exchanges

 

If we offer merchandise for sale (such as apparel or promotional items) to raise funds for our nonprofit, the following terms apply:

• Returns: We accept returns for defective or damaged merchandise within 30 days of purchase. Merchandise must be unused and in its original packaging. Please contact us for return instructions.

• Exchanges: If you need to exchange a damaged or defective item for the same item, please contact email us. We will guide you through the exchange process.

1. Eligibility and Validity

 

• Current Year Eligibility: All Promotions offered by High Flight Heroes are valid only within the calendar year in which they are given. Promotions are not applicable to previous years or any future years beyond their stated timeframe, unless explicitly stated otherwise.

• Participation: Promotions may be limited to certain individuals, geographic locations, or donation levels. Specific eligibility criteria will be provided with each promotion.

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2. Non-Transferable and Non-Refundable

 

• Non-Transferable: Promotions are intended solely for the original recipient and cannot be transferred, resold, or exchanged unless otherwise specified in the promotional details.

• Non-Refundable: Promotions, discounts, or credits received through any High Flight Heroes offer cannot be redeemed for cash, refunds, or any other cash equivalent.

 

3. One-Time Use and Limitations

 

• Single Use: Promotions are typically valid for one-time use per person or transaction unless otherwise indicated.

• Restrictions: High Flight Heroes reserves the right to set specific restrictions on the use of each Promotion, such as a minimum donation amount or specific items eligible for discounts.

 

4. Modification and Cancellation of Promotions

 

• High Flight Heroes reserves the right to modify, suspend, or terminate any Promotion at any time without prior notice. Changes will be communicated on our website or through email.

 

5. Promotions and Donations

 

• Donations: Promotions related to donations (e.g., matching gifts, discounts for certain donation levels) are subject to these Terms and Conditions. Please refer to the specific Promotion details for any restrictions or eligibility requirements.

• Merchandise Sales: If a Promotion involves a discount on merchandise, it applies only to eligible items at the time of purchase and within the promotional period. Promotions cannot be applied retroactively or combined with other offers unless explicitly stated.

 

6. Limitation of Liability

 

• High Flight Heroes is not responsible for any technical issues, human error, or unauthorized access that may affect the participation or redemption of Promotions.

• By participating in any Promotion, you agree to release High Flight Heroes from liability for any direct or indirect damages, losses, or expenses arising from or related to your participation.

1. Ownership of Content and Media

 

High Flight Heroes (“we,” “us,” “our”) retains exclusive ownership of all content, images, media, designs, text, logos, graphics, videos, documents, ideas, and any other materials (collectively, “Content”) available on our website and through any associated media or promotional materials. This Content is protected by copyright, trademark, and other intellectual property laws.

 

2. Use of Content

 

• Non-Commercial Use Only: You may view, share, and reference our Content for personal, informational, and non-commercial purposes only. Sharing Content on social media for educational or awareness purposes is allowed, provided you credit High Flight Heroes appropriately.

• Prohibited Actions: Any reproduction, distribution, modification, display, or use of our Content for commercial purposes, or in any way that suggests affiliation or endorsement by High Flight Heroes without prior written permission, is strictly prohibited.

 

3. Protection of Ideas and Intellectual Property

 

• Original Ideas and Concepts: All ideas, concepts, and materials presented by High Flight Heroes are the property of our organization. Unauthorized use or reproduction of these ideas, in part or in whole, is prohibited.

• No Rights Granted: Accessing or viewing our Content does not grant you any rights or licenses to our intellectual property beyond the limited permissions stated in this policy.

 

4. Requests for Permission

 

If you wish to use any of our Content or ideas beyond what is allowed in this policy, you must obtain prior written consent from High Flight Heroes. Requests for permission can be sent to us at [Email Address].

 

5. Reporting Unauthorized Use

 

High Flight Heroes takes the protection of our intellectual property seriously. If you become aware of any unauthorized use of our Content or ideas, please notify us immediately at [Email Address].

 

6. Violations and Enforcement

 

Any unauthorized use of our Content or ideas may result in legal action to protect our intellectual property rights. We reserve the right to seek all remedies available by law to enforce this policy.

 

7. Updates to This Policy

 

High Flight Heroes may update this policy periodically to reflect changes in our intellectual property protections or legal requirements. Updates will be posted on this page with an updated effective date.